NetworkingGatePass
GatePass plans and billing
Compare the GatePass Starter, Pro and Enterprise plans, see how seats are counted and billed each month, and change plans.
GatePass is billed per seat per month. Seats are unlimited on every plan, and Gateway Agents are free (you pay only for the server they run on).
Plans
| Starter | Pro | Enterprise | |
|---|---|---|---|
| Hubs | 1 | 5 | Unlimited |
| Gateways | 2 | 10 | Unlimited |
| Pin sites to gateways, with fallbacks | ✓ | ✓ | |
| Load balancing | Least connections | All modes | All modes |
| Visit retention | 7 days | Up to 30 days | Up to 90 days |
| Insights range | 7 days | 30 days | 30 days |
| Visit CSV export | ✓ | ✓ | |
| Alerts to Slack, email and other channels | ✓ | ✓ | |
| Extension policy (lock on, minimum version) | ✓ | ✓ | |
| Daily traffic caps per user | ✓ | ✓ | |
| Custom notice text | ✓ | ✓ |
Every plan includes unlimited seats, two-factor sign-in, routing rules, the visits log and free Gateway Agents. The price per seat for each plan is shown under GatePass › Settings › Plan.
How seats are counted
- Every active user is a seat for the month, whether they use GatePass or not.
- Invited and suspended users are free.
- Someone suspended or removed mid-month still counts for that month, not from the next.
GatePass seats appear on your organization's monthly invoice.
Change plan
Owners and Admins can switch plans under GatePass › Settings › Plan:
- Upgrades apply at once, and that month is billed at the higher plan.
- Downgrades apply from next month's bill; the current month stays at the plan you had. Before you can downgrade, the page lists anything to change first (for example more hubs or gateways than the lower plan includes), and which settings go back to that plan's defaults.
A month is always billed at the highest plan used in it.