Use GatePass in your browser

Your company uses GatePass so you can open its private sites from your browser. This page walks you through your invite and the extension.

What's logged: your organization logs the sites you open through GatePass, and only those: the address, the time, the data used and your device. Sites outside your organization's GatePass list, page contents, passwords and anything you type are not logged. GatePass doesn't decrypt your traffic, and the toolbar icon always shows when it's in use.

1. Accept your invite

Open the email … invited you to GatePass for (your company) from your admin. The link works for a limited time (7 days by default). It takes four steps:

1. Create password. At least 12 characters, with upper and lower case letters and a number or symbol, and not including your name or email.
2. Two-factor authentication. Open your authenticator app (Google Authenticator, 1Password, Authy…), add an account and scan the QR code (or enter the setup key), then enter the 6-digit code. Save your recovery codes: each one works once if you lose your phone.
3. Install the extension. GatePass works in Chrome, Edge and Brave. Select Add to your browser; the store page opens in a new tab. Click its add button, then come back. Can't add extensions? Your computer may be managed: ask your admin to install it for you.
4. Sign in to the extension (next section).

2. Sign in to the extension

1. Click the GatePass icon in the browser's toolbar. Don't see it? Open the extensions menu and pin GatePass.
2. Enter your work email. Your organization is found from your email; if asked, type it from your invite.
3. Enter your password, then the current code from your authenticator app. Tick Trust this browser for 30 days on your own computer only.

The icon shows you're connected (Protected) to your hub. Sign in once in each browser where you use GatePass.

3. Browse as usual

Open your team's sites as you normally would. GatePass sends only the listed sites through your organization; everything else uses your normal connection and isn't logged.

Open the extension to see:

• This tab: whether the current site goes through GatePass, which gateway it leaves from and its exit IP, or that it goes direct;
• Quick portals: your team's links (search and pin them);
• Routed today: the routed sites you opened today;
• your hubs, if you're in more than one.

Pause GatePass

Select the protection switch and choose For 15 minutes, For 1 hour or Until I resume. Private portals won't load while paused; other sites keep working. If your organization keeps GatePass on, the pause option isn't there.

If something goes wrong

• Forgot your password or locked out? Select Forgot password? in the extension. After too many wrong passwords the account locks for 15 minutes; a new password unlocks it right away.
• Lost your phone? Use one of your recovery codes, or ask your GatePass admin to reset your two-factor setup.
• Your invite expired. Invites last 7 days; ask your admin to resend it.
• "Update GatePass to continue". Your organization requires a newer version: update it from your browser's extensions page.
• A private site won't load. Open the extension's site details and run the Connection test, or use Report a problem to message your GatePass admins.