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Getting started

Sign in

Sign in to the Infraista console with your password or a passkey, enter the email code on a new device, and reset a forgotten password.

You sign in at console.infraista.com/login with your email and password, or with a passkey.

The Sign in to your account form with email, password and the Sign in with a passkey buttonThe Sign in to your account form with email, password and the Sign in with a passkey button

Sign in with your password

  1. Enter your Email and Password.
  2. Select Sign in.
  3. If we ask for a code, check your email and enter the 6-digit code (see below).
  4. If you turned on two-factor sign-in, enter the code from your authenticator app.

Sign in with a passkey

A passkey uses your fingerprint, face, screen lock or a security key instead of a password, and can't be phished. Add one in Sign-in security, then:

  1. Select Sign in with a passkey, or click the Email field and pick a passkey your browser suggests.
  2. Confirm with your fingerprint, face or device PIN.

Codes on a new device or from a new country

When you sign in from a device or a country we haven't seen for your account, we email you a 6-digit code to make sure it's you:

  1. Open the email Your Infraista sign-in code and enter the code. It expires in 10 minutes. If you didn't try to sign in, don't share the code and change your password.
  2. Tick Remember this device for 30 days on a computer only you use, so it doesn't ask again.

You can see and forget remembered devices in Settings › Security.

Reset a forgotten password

  1. On the sign-in page, select Forgot password?.
  2. Enter the email you use for Infraista and select Send reset link.
  3. Open the link in the email (it works once, for 60 minutes) and choose a New password.

Resetting your password signs you out on all devices.

How long you stay signed in

By default the console signs you out after 12 hours, or after 1 hour without using it. You can shorten both in Settings › Security › Session time limits, and your organization's admins can set a maximum for everyone.

If something goes wrong

  • No code email. Check spam, then select Resend. You can resend a few times per sign-in.
  • "That code is not valid." Codes expire after 10 minutes; use the code from the newest email.
  • Lost your authenticator app. Select Use a recovery code and enter one of the codes you saved when you turned on two-factor sign-in. Each code works once.

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