Connect to a workspace
Open a cloud desktop in the browser or a Remote Desktop app with its RDP file, sign in with the Workspace ID, and reset the desktop's password.
Open the workspace (Compute › Workspaces › the workspace). The Connect card on its Overview tab has everything you need. The desktop must be running: if it's stopped, select Start first.
Set or reset the desktop's password
You sign in to the desktop with its own account: Administrator on Windows, or the Linux desktop user shown on the card. We don't keep the password, so set one before you first connect:
- Under Password, select Reset password and confirm.
- Copy the new password straight away: it's only shown once.
The desktop must be running to reset the password. The old password stops working, and anyone signed in may need to sign in again.
In the browser
Select Open in browser, enter the desktop's password and select Connect. The password is used for that connection only and never stored. Nothing to install.
With a Remote Desktop app
- Select Download .rdp file on the Connect card.
- Open it in a Remote Desktop app and sign in with the Username and password.
| Your device | App |
|---|---|
| Windows | Remote Desktop Connection, built in: open the .rdp file |
| macOS | Windows App from the Mac App Store |
| iPhone and iPad | Windows App from the App Store |
| Android | Windows App from Google Play |
| Linux | Remmina, from most distributions' software centre |
Apps support things the browser doesn't, such as several monitors and USB devices.
With the Workspace ID
The Workspace ID on the Connect card lets someone connect with just that ID and the desktop password, from the Infraista Workspaces app or the sign-in page linked on the card, without an Infraista account. Owners can turn this off under People and session policies.
If something goes wrong
- "The desktop didn't accept that password." Reset the password and try again.
- "The desktop isn't answering on its RDP port." Check that it's running; if it just started, wait a minute.
Related
Create workspaces
Give one or more people their own cloud desktop. Pick Windows or Linux and a size, choose who gets one, set working hours and pick a location.
People and session policies
Choose who can use each cloud desktop and what they can do in a session, from the clipboard and file transfer to USB, printing and a watermark.