# Access requests
Source: https://docs.infraista.com/en/account/access-requests



When a member opens a page or button their role doesn't allow, the console shows what's missing and
who can grant it, instead of an error. From there they can **Request access**, and the Owners and
Admins decide.

## Ask for access (members) [#ask-for-access-members]

1. On the locked page, select **Request access** (or **Request more access** where you already have
   some).
2. Choose an **Access level**:
   * **View only**: see everything, change nothing;
   * **View & manage**: create, start, stop and change, but not delete;
   * **Full**: everything, including deleting.
3. Choose **For how long**: **Permanent**, **7 days**, **30 days** or **Until a date**.
4. Write a **Reason**: what you need to do and why. Admins see this.
5. Under **Send request to**, pick **Owner & Admins** or **A specific person**, then select **Send
   request**.

The request shows as **Request pending** on that page. Admins usually answer within a day; you get a
notification and an email when they decide. **Cancel request** withdraws it.

For a one-off task, **Ask** a teammate **to do it** instead: they get a message with a link to the page,
and your access doesn't change.

## Answer a request (Owners and Admins) [#answer-a-request-owners-and-admins]

Go to **Settings › Access requests**. New requests also arrive in your notifications and by email; the
first answer decides.

<Shot name="account/access-requests/access-requests" alt="Settings, Access requests: open requests, temporary and personal grants, and the decision history" />

Select **Approve** and choose how to grant it:

| Option                                     | Effect                                                                              |
| ------------------------------------------ | ----------------------------------------------------------------------------------- |
| **Grant to*&#x2A; &#x2A;(member)* **only** | Just this person, for the time they asked (or change it). Their role stays the same |
| **Change*&#x2A; &#x2A;(member's)* **role** | Permanent; replaces their role. The page shows what they'd gain and lose            |
| **Add it to their role**                   | Everyone with that custom role gets it. Not available for built-in roles            |

Add an optional **Note** they'll see with the decision. To refuse, select **Decline** and tell them why,
or what to do instead.

## Review grants and history [#review-grants-and-history]

* **Temporary and personal grants** lists access given to people outside their roles, with when each
  ends. Temporary grants end on their own, and the member gets a reminder one day before. **Revoke**
  ends one early.
* **History** shows the decisions of the last 90 days. Every decision is also in the
  [Activity log](/en/account/activity-log).

## Request settings [#request-settings]

Under **Request settings**:

* **Allow members to request access**: when off, members see who to contact instead of a **Request
  access** button.
* **Who receives requests**: **Owners & Admins**, **Owners only**, or **Specific people**.
* **Longest temporary grant**: **90 days**, **1 year** or **No limit**. Members can't ask for longer.

Select **Save settings**.

## Related [#related]

* [Roles and permissions](/en/account/roles-and-permissions)